Shipping policy
ZAYRYLO SHIPPING POLICY
Last Updated: October 2026
At Zayrylo, we aim to provide a reliable and transparent shipping experience for both domestic and international customers.
ORDER PROCESSING
Orders are processed after successful payment confirmation. Processing times may vary during weekends, public holidays, promotional periods, high-demand periods, or due to product availability.
Once an order has been dispatched, available tracking or delivery information will be provided where supported by the shipping carrier.
SHIPPING WITHIN KUWAIT
Customers in Kuwait may be offered the following shipping options at checkout:
• Express Shipping: 1–2 business days — KWD 3.000
• Standard Shipping: 3–5 business days — KWD 2.000
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
INTERNATIONAL SHIPPING
Zayrylo offers international shipping to supported countries and regions shown as available during checkout.
International shipping charges and available delivery options are displayed at checkout based on the customer’s destination and the shipping rates currently offered by Zayrylo.
International delivery times may vary depending on the destination, shipping carrier, customs processing, local delivery services, public holidays, and other circumstances outside our reasonable control.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless expressly shown as included or collected during checkout, these charges are the responsibility of the recipient and are not included in Zayrylo’s shipping charges.
Zayrylo does not control customs charges or processing times.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address, telephone number, and other delivery information when placing an order.
Please contact us as soon as possible if you notice an error in your delivery information. Once an order has been processed or dispatched, we may not be able to modify the shipping address.
DELIVERY DELAYS
Estimated delivery times are not guaranteed. Delays may occur because of customs procedures, courier disruptions, weather conditions, public holidays, incorrect addresses, high shipping volumes, or other events outside our reasonable control.
DAMAGED OR INCORRECT ORDERS
Please inspect your order after delivery. If your order arrives damaged, defective, or you receive an incorrect item, contact us promptly at zayrylo.global@gmail.com with your order details and relevant photographs so we can review the issue.
LOST OR UNDELIVERABLE SHIPMENTS
If tracking indicates an unexpected delivery problem or your shipment has not arrived within a reasonable period after the estimated delivery window, please contact us.
We will assist with the carrier investigation where appropriate. Any remedy will be handled in accordance with applicable law, carrier procedures, and our store policies.
RETURNS
Shipping arrangements relating to returns and refunds are governed by our Return and Refund Policy. Please review that policy before requesting a return.
CONTACT US
For questions regarding shipping or an existing order, contact:
Zayrylo
Email: zayrylo.global@gmail.com
Website: zayrylo.com