Refund policy

30-Day Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at zayrylo.global@gmail.com. If your return is accepted, we will provide return instructions, the return address, and a return shipping label where applicable. Please do not send products back without first receiving return authorization from us.

Items returned without prior approval may not be accepted.

Return Shipping

For eligible approved returns, Zayrylo provides free return shipping. There is no restocking fee.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or incorrect. We will review the issue and work to resolve it.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products, gift cards, and items marked as final sale where permitted by applicable law. Items that have been worn, used, altered, washed, damaged after delivery, or returned without original tags may also be ineligible.

Please contact us at zayrylo.global@gmail.com if you have questions about the eligibility of a particular item.

Exchanges

The fastest way to exchange an item is to request a return for the original item. Once the return is approved, you can place a separate order for the replacement item.

European Union – 14-Day Cooling-Off Period

Where applicable, customers receiving merchandise in the European Union have the right to cancel or return their order within 14 days in accordance with applicable consumer law. Returned items must meet the applicable return conditions, subject to any rights provided by law.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at zayrylo.global@gmail.com.

Contact

For questions regarding returns, refunds, or cancellations, contact us at:
zayrylo.global@gmail.com